Digital Product & Program Manager bridging customer experience, business operations and technology delivery — with 14+ years across insurance, CRM, software and infrastructure.
I connect the customer problem to the operating model, then guide multidisciplinary teams toward a practical digital outcome.
From process discovery and requirements to platform delivery, adoption, and continuous improvement.
CRM, customer clubs, contact centers and omnichannel service design.
Roadmaps, requirements, Jira, cross-functional delivery and measurable priorities.
BPMN, BPMS, systems analysis and workflows built around real operations.
Azure, C#, ASP.NET, infrastructure, networking and software delivery.
A progression through customer, CRM, software and e-business leadership — grounded in years of hands-on project execution.
Leading digital service development across business and technology teams at Razi Insurance.
Translating insurance processes and customer needs into prioritized digital solutions.
Razi Insurance · Digital services and cross-functional transformation.
Razi Insurance · Customer operations, service improvement and CRM workflows.
Razi Insurance · Delivery priorities, requirements and team coordination.
Razi Insurance · CRM, customer club modernization and online contact center.
Tolou Shabakeh Fanavaran · Technology and infrastructure programs.
A sample of product and program leadership across customer experience, automation and enterprise technology.
Customer relationship ecosystem modernization for Razi Insurance.
Established a digital customer contact capability for Razi Insurance.
Product leadership for an enterprise workflow and automation platform.
Internal automation and decision-support tools for Atlas Research Institute.
Delivery leadership for Fars News Agency and Baqiyatallah Hospital.
Managed the launch of a new digital media initiative for Razi Insurance.
Open to product, program and digital transformation leadership conversations.